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Athene Consult Dries Van Nieuwenhuyse |
Performance Management Coach and Decision-Making Facilitator | |
Who owns Performance Management ?
Business Intelligence and Performance Management arose from the need of organizations to get more out of their own data. So far the evolution of decision-making tools was fuelled by an increase in efficiency. More and more data, larger and more powerful systems, shorter and shorter decision cycles, an increasing diversity of systems and reports.
Recently expectations have evolved towards effectiveness. Do the right things, rather than do things right. Because of the urge to create added value, departments like controlling and audit want more and more to predict rather than just run behind the facts. Tools become less dependent from IT to configure and maintain. Other departments can start building their own reports without IT.
Changing roles of users make it tempting for non-IT departments to take over the infrastructure role. Whether this is a good idea needs to be proven. Crucial in the organisation of Performance Management is that all choices are made closely to where the final decisions are taken in a sustainable way.