Good decision-support systems deliver the right data, information, insights and wisdom in the most-telling format available to the appropriate user at the right time. Different people need to take different decisions at different times. They need appropriate functionalities too.
At the strategic level (early) warning signals are needed. At the tactical level there is need for analytical and statistical capabilities. At the operational level standardized reports and operational dashboards are crucial.
If it is so simple and logical, why do we see that most often only reports are used and the rest is ignored. Seeing the mismatch between what decision-makers ideally would need and what they actually have is other flabbergasting. Yet nobody dare to change and move forward. The proper tool for the proper task is what we should aim for. It all starts with a clear need detection, a better understanding of the kind of decisions needed and the corresponding optimal functionality to cope with each need. Getting grip on the different needs at the different hierarchical levels allows for a better tuning of the equipment. Bringing the right information to the right person in the right format at the right time simply cannot be met through standard reports.